Parallel Session Programme

Universidad de Huelva
Consiglio Nazionale delle Ricerche
Institute for Service Industry Research
enlightening
tourism
1st International Conference
Competition and Innovation in Tourism:
New Challenges in An Uncertain Environment
A Conference organised by
Institute for Service Industry Research - National Research Council
Geidetur - University of Huelva
in collaboration with
September 13 - 14, 2012
University of Naples “Parthenope”, Italy
International Conference
Foreword
3
Scientific Committee
4
Keynote Speakers
5
Conference General Programme
7
Parallel Session Programme: At a glance
8
Parallel Session Programme: 13th September
9
Parallel Session Programme: 14th September
13
Doctoral Workshop Programme
17
Session Chairmen
18
List of Participants
19
Conference Dinner
22
Visit Naples
23
Mobility
25
Organising Committee
26
1
University of Naples “Parthenope” - Italy
2
3
Foreword
Dear Participants,
I'm honoured to host you in Naples for the 1st Enlightening Tourism Conference “Competition
and Innovation in Tourism: New Challenges in an Uncertain Environment”. The Conference has been
organised by both the Institute for Service Industry Research (IRAT) of Consiglio Nazionale delle
Ricerche (CNR) and GEnerating scientific knowledge. Innovating for tourism organizations. DEveloping
the ToURism industry (GEIDETUR) of University of Huelva (Spain) - in close collaboration with the
Parthenope University of Naples and School of Sport and Service Management of University of
Brighton.
With all the above bodies, CNR - IRAT boasts about a long experience of partnership, that has
been increasingly strengthened across the last decades through the joined participation in a large
number of research projects as well as training and educational programmes.
The high dynamism of the competitive context and the complexity of this sector have actually
imposed on tourist firms and destinations the adoption of a proactive attitude, focused on a systematic
recourse to innovation, as basis of a culture capable of providing a new interpretation of tourist
dynamics. Therefore, greater attention is needed towards innovative processes' dynamics in their
iterative meaning, where technological, organisational and managerial changes intertwine and nourish
each other by means of a cause and effect relationship, thus contributing to improvements in
competitiveness.
Starting from this assumption, the main aim of the Conference is to discuss, exchange and
share ideas and knowledge on innovation in Tourism. I hope this Conference will help us to understand
more in depth the dynamics and phenomena characterising this changing and complex political,
economic and social environment.
Specific aims are:
To provide a platform for debate and dissemination of research findings, new
research areas and techniques, conceptual developments, and papers with
practical applications;
To scope out innovative thinking in traditional topics such as different types of
tourism and tourists, their needs and expectations;
To promote collaborative interactions between senior and junior researchers;
To provide a platform for full paper presentations, that further mutual
understanding of the research lines being developed by participants;
To provide examples of best/good practices and technological innovation.
This Conference is dedicated to Clara Stefania Petrillo, an Italian researcher working
on Tourism at Research Institute for Service Industry, recently passed away after a lengthy
battle with cancer, to keep alive the memory of her passionate energy, which still supports
our work and life.
I wish to express my deep gratitude to Alfonso Morvillo, Director of CNR - IRAT, for his
invaluable efforts to set up and manage the Conference Organisation through the concrete contribution
of his Institute in terms of both financial and human resources. In this regard, a special thank has to be
given to Valeria Catanese who, as Conference Secretariat, has efficiently managed all the activities
related to the organisation, including the relationships between the Organising Committee and the
Conference Participants. On behalf of the CNR - IRAT, the GEIDETUR of University of Huelva, the
University of Naples, Parthenope, the University of Brighton and the local organising committee, I wish
you to enjoy the Conference and our beautiful city.
GENNARO FERRARA
Conference Chair
3
Scientific Committee
COMMITTEES
Conference Chair:
Gennaro Ferrara, University of Naples “Parthenope", Italy
Conference Co-Chairs:
Alfonso Morvillo, CNR-IRAT, Italy
Alfonso Vargas-Sánchez, GEIDETUR, University of Huelva, Spain
SCIENTIFIC COMMITTEE
João Albino Silva, University of Algarve, Portugal
Peter Burns, CENTOPS, University of Brighton, UK
Dianne Dredge, Southern Cross University, Australia
Salvatore Esposito De Falco, University of Rome - Sapienza, Italy
Gennaro Ferrara, University of Naples “Parthenope”, Italy
Pietro Genco, University of Genoa
T.C. Huan, National Chiayi University, Taiwan
Shaul Krakover, Ben Gurion University, Israel
Jean Pierre Levy-Mangin, University of Quebec, Canada
Umberto Martini, University of Trento, Italy
Antonio Minguzzi, University of Molise, Italy
Giovanna Morelli, University of Teramo, Italy
Alfonso Morvillo, CNR-IRAT, Naples, Italy
Claudio Nigro, University of Foggia, Italy
Marina Novelli, CENTOPS, University of Brighton, UK
Yasuo Ohe, Chiba University, Japan
Paola Paniccia, University of Rome Tor Vergata, Italy
Marco Pellicano, University of Salerno, Italy
Angelo Presenza, University "G. D'Annunzio" of Chieti-Pescara, Italy
Michele Quintano, University of Naples “Parthenope”, Italy
Razaq Ray, UK Centre for Events Management, Leeds Metropolitan University, UK
Carla Ricaute-Quijano, Escuela Superior Politecnica del Litoral, Ecuador
Roberta Siciliano, University of Naples “Federico II”, Italy
Maria Immacolata Simeon, CNR-IRAT, Italy
Josep Valls, Departamento de Dirrección de Marketing, ESADE, Spain
Immacolata Vellecco, CNR-IRAT, Italy
Alfonso Vargas-Sánchez, GEIDETUR, University of Huelva, Spain
Steve Watson, York St John University, UK
Xiaohua Yang, University of San Francisco, United States
4
3
Keynote Speakers
Jafar Jafari
Jafar Jafari is Founding Editor, Annals of Tourism Research: A Social Sciences Journal;
Chief Editor, Tourism Social Science (book) Series; Co-Chief Editor, Bridging Tourism
Theory and Practice book series; Chief Editor, Encyclopedia of Tourism; Co-Founding
Editor, Information Technology & Tourism; Co-Founder, TRINET: Tourism Research
Information Network; and Founding President, International Academy for the Study of
Tourism. A cultural anthropologist (PhD, University of Minnesota, USA) and a hotel
administration graduate (BS and MS, Cornell University, USA), with an honorary
doctorate from the Universitat de les Illes Balears (Spain) and the recipient of the 2005
United Nations World Tourism Organization Ulysses Award, he is Visiting Professor of the
Universitat do Algarve (Portugal), Luleå University of Technology (Sweden), Sun Yat-sen
University (China), Lifetime Honorary Professorship of Bundelkhand University (India),
international Program Director of the Universitat de les Illes Balears (Spain), and a
faculty member of the University of Wisconsin-Stout Department of Hospitality and
Tourism (USA). Email <[email protected]>.
Hannah R. Messerli
Hannah Messerli is dedicated to utilizing tourism as an economic development tool for
emerging economies. Currently as a Senior Private Sector Development Specialist in
Tourism for the Africa region of the World Bank, Dr. Messerli supports government
initiatives to develop private sector capacity in tourism across the 47 countries of Sub
Saharan Africa.
With more than 15 years of experience in the public and private sectors focusing on
tourism planning and development, she has worked in Asia, Africa, Europe, and the
Americas.
As an analyst and tourism product development specialist, she has focused in particular
on cultural heritage and nature-based tourism in emerging economies.
Her professional background includes serving as a faculty member at New York
University and operations consulting with hotel and tourism companies globally while
based in Singapore, Australia and Indonesia. Hannah has completed masters' degrees in
hotel administration at Cornell University and tourism planning at The George
Washington University.
Her doctorate in tourism planning and development was also completed at Cornell
University.
5
Keynote Speakers
Andrew Church
Dr Andrew Church is Professor of Geography at the University of Brighton. His research
focuses on leisure, tourism and human-nature relations. Recent journal papers and
books have focussed on power, space, tourism and leisure. In 2010-11 Andrew was the
lead author for the cultural services chapter of the United Kingdom National Ecosystem
Assessment which was the first comprehensive national level assessment following on
from the United Nations Millennium Ecosystem Assessment. Tourism is core to analysing
how cultural ecosystem services contribute to human well being. Andrew's presentation
will consider the important role tourism research could play in the development of the
ecosystem services approach and future ecosystem assessments
Judy Kepher Gona
Judy Kepher Gona has promoted ecotourism from a little known concept in Kenya in the
1990s, to becoming a driver of the tourism industry today. She has played a crucial role
in the formation of Kenya Community Based Tourism Organisation and Federation of
Community Tourism Organisations, which serve the interest of host communities
striving to get a share of the tourism pie.
Her key achievements are in the development of Kenya's first voluntary ecotourism
certification program, mobilising a critical mass of community organisations to engage
in tourism and motivating other African countries to embrace ecotourism.
Currently CEO/Programs Director of Basecamp Foundation Kenya, she also serves in the
advisory board of the International Ecotourism Society (TIES) and the Board of
Ecotourism Kenya (EK). She is also an immediate former board member of Global
Sustainable Tourism Council (GSTC), and advisory council member of CREST.
6
Conference General Programme
Thursday, 13th September 2012
8:30 Registration and Welcome Coffee
9:30 Opening address
Claudio Quintano, Rector of University of Naples Parthenope
Luigi Nicolais, President of Consiglio Nazionale delle Ricerche
Gennaro Ferrara, Conference Chair, University of Naples Parthenope
Alfonso Vargas-Sánchez, GEIDETUR, University of Huelva
10:00 Special Session in memory of Clara S. Petrillo Chair: Alfonso Morvillo, CNR - IRAT
Antonio Minguzzi, University of Molise
Marina Novelli, CENTOPS, University of Brighton
Luciana Lazzeretti, University of Florence
Giovanni Ruggieri, University of Palermo
11:00
Plenary session Chair: Pietro Genco, University of Genoa
Jafar JAFARI, University of Wisconsin Stout
A nice place to live is a nice place to visit: Developing Tourism for Residents and Tourist
Hannah MESSERLI, The World Bank Group
Tourism Research in the Global Aid Arena: A powerful nexus of theoretical and applied research?
Elena UGOLINI, Under - Secretary MIUR
12:30
14:00
16:00
16:30
18:30
Lunch
Parallel sessions and Doctoral Workshop
Coffee break
Parallel sessions
Plenary session Chair: Alfonso Vargas-Sánchez, GEIDETUR, University of Huelva
Presentation of “Enlightening Tourism. A Pathmaking Journal”
19:00 Closing - Free time
20:30 Bus to Conference Dinner venue
21:00 Conference Dinner (No dress code. Open air dinner on the sea)
Friday, 14th September 2012
8:30 Parallel sessions and Doctoral Workshop
10:30 Coffee break
11:00 Plenary session Chair: Umberto Martini, University of Trento
Andrew CHURCH, University of Brighton
A mutual enlightenment? Tourism, natural resources and the growth of the ecosystem services
approach
Judy Kepher GONA, Basecamp Foundation Kenya
On the brink - contested conservation & Tourism space: An overview of Kenya's lessons
12:30
14:00
16:00
16:30
17:30
Lunch
Parallel sessions
Coffee break
Final session and closing remarks
End of the Conference
7
Parallel Session Programme: At a glance
Day
Time
14,00 - 16,00
13th-sept.
Room 1
14th-sept.
14,00 – 16,00
8
Room 3
Room 4
A1
A2
A3
A4
Market Changing and
Policy
Local Identity and
Resources
Innovation Strategies
and Organisation (1)
Destination Marketing
and Relationships
A5
Marketing Mix
A6
Innovation in
Tourism Niches
A7
Entrepreneurship
A8
Information and
Communication
Technology for
Innovation
A9
Territory
Regeneration and
Planning
A10
Territorial System
and Cultural Heritage
A11
Innovation Strategies
and Organisation (2)
A12
Tourism Innovation
and Competitiveness
A13
Local Development
A14
Sustainability,
Environmental Risk
and Security
A15
Information and
Communication
Technology for
Innovation (2)
A16
Knowledge
Management
Processes and
Practices
16,30 - 18,30
8,30 – 10,30
Room 2
Parallel Session Programme: 13th September
Room 1
Session A1
Market Changing and Policy
Chair: Yasuo Ohe
14,00 - 14,30
Analysing public intervention on tourism:
methodological perspectives and applications
Mastronardi Luigi
Battaglini Elena
14-30 - 15,00
Chinese outbound tourism to Europe: determining
factors
Andreu Rosario
Claver Enrique
Diego Quer
15,00 - 15,30
Cultural districts and policies. A comparison of
different approaches
Mussati Giuliano Vittorio
Pedrana Margherita
15.00 - 16,00
Innovative national strategies in favor of the
tourism industry in Iran
Seifi Amir
Session A2
Local Identity and Resources
Chair: Massimo Clemente
14,00 - 14,30
How country culture influences quality and
innovation in tourism in the hotel industry and its
impacts on social and economic development
Viegas Carrusca Cidalia
Plaza Mejia Maria Angeles
14,30 - 15,00
Urban complexity and place identity: identifying
cultural resources for new visitor demands
Pennella Gabriella
Sepe Marichela
15,00 - 15,30
The ecomuseum: a guardian of local identity and a
strategic supporter for the territorial development
Tardivo Giuseppe
Scilla Angela
15.30 - 16,00
Tourism, cultural heritage and creativity industries.
Reciprocal influences and territorial development
Minguzzi Antonio
Solima Ludovico
Room 2
9
Th
Parallel Session Programme: 13th September
Room 3
Session A3
Innovation Strategies and Organisation (1)
Chair: Luciana Lazzeretti
14,00 - 14,30
Improving the performance and competitiveness of
tourism establishments by means of innovation:
trends and applications
Pirnar Ige
Bulut Cagri
Eris Engin Deniz
14,30 - 14,50
Marketing evolution: the role of crowdsourcing in
strategic and marketing choices
Della Corte Valentina
Del Guadio Giovanna
Savastano Iris
14,50 - 15,15
Cruise companies in the cruise event management:
key relationship indicators and coordination tools
Di Vaio Assunta
Varriale Luisa
15,15 - 15,40
The use of local gastronomy in the restaurant's
activities and strategies. An exploratory analysis in
the Italian context
Presenza Angelo
Del Chiappa Giacomo
15.40 - 16,00
Profit optimization strategies in integrated resorts.
Case study of the Sani Resort, Chalkidiki
Kapiki Soultana Tania
Session A4
Destination Marketing and Relationships
Chair: Andrea Alivernini
14,00 - 14,30
Places marketing and the Growth Machine concept
Vargas Sanchez Alfonso
Pereira Antonio José
14,30 - 15,00
The measure of a destination image: the case of
Turin
Casalegno Cecilia
Viassone Milena
15,00 - 15,30
Places Marketing or Places Branding? Frameworks
and their challenges
Vargas Sanchez Alfonso
Pereira Antonio José
15,30 - 16,00
Systemic tourism: an empirical survey in the
territory of the Provinces of Pisa and Lucca
Zifaro Maria
Room 4
10
Parallel Session Programme: 13th September
Room 1
Session A5
Marketing Mix
Chair: Michele Quintano
16,30 - 17,00
How market share develop: the importance of
destination loyalty
Mostafavi Shirazi Seyedem Fatemeh
Shafiezadeh Nomandan Esrafil
17,00 - 17,30
Tourism promotion through network marketing:
Iperclub case study
Ferrara Graziella
17,30 - 18,00
Cheap flights to smaller cities: good news
for local tourism receipts?
Alivernini Andrea
D'Ignazio Alessio
Migliardi Andrea
18,00 - 18,30
The effect of different characteristics on campsite
pricing: consumer choice analysis, seasonality and
location effects in a mature destination
Saló Albert
Vila Mar
Garriga Anna
Teixidor Anna
Session A6
Innovation in Tourism Niches
Chair: Roberto Micera
16,30 - 17,00
Archaeological tourism between tradition and
experimentation. Methodologies and experiences of
local innovation
La Foresta Daniela
17,00 - 17,30
Rural tourism as a factor of competitive
development: empirical evidence in the Campania
Region
Greco Ilaria
Cresta Angela
17,30 - 18,00
Geotourism as a potential tourism concept in
Oman: the Case of Al Jabal Al Akhdar
Afifi Galal
Negm Maged
Room 2
11
Parallel Session Programme: 13th September
Room 3
Session A7
Entrepreneurship
Chair: Francesco Schiavone
16,30 - 17,00
International business model of hotel industry. A
gender comparison
Marino Vittoria
Montera Raffaella
17,00 - 17,30
A case study analysis on the effect of TO's previous
experience and motivations on sustainable tourism
activities
Sciarelli Mauro
Tani Mario
Papaluca Ornella
17,30 - 18,00
The other Adriatico. The first steps of tourism in
Abruzzo and Molise
Zilli Ilaria
Pazzagli Rossano
Session A8
Information and Communication Technology
for Innovation (1)
Chair: Angelo Presenza
16,30 - 17,00
Electronic word of mouth (Ewom) in tourism
Caltagirone Fiorella
17,00 - 17,30
Discovering Naples: experiential marketing tools for Buonincontri Piera
Lo Presti Olga
the tourist 2.0
17,30 - 18,00
Disruptive innovation by smarter destination
platform knowledge diffusion: towards a theory of
demand and supply governance
Room 4
12
Go M. Frank
Trunfio Mariapina
Ferretti Marco
Parallel Session Programme: 14th September
Room 1
Session A9
Territory Regeneration and Planning
Chair: Giovanna Morelli
8,30 - 9,00
Principal seaside towns in transition: planning for
change along the English coast
Forte Alberto
9,00 - 9,30
Waterfront renewal and city regeneration: the case
of Marseille Euromediterranée
Martone Assunta
Pennella Gabriella
Sepe Marichela
9,30 -10,00
Cultural heritage as a resource in marginal areas:
the case of Molise
Zilli Ilaria
10,00 - 10,30
Improving quality of life and visitor attractiveness
through a creative regeneration: the case of Lyon
Martone Assunta
Sepe Marichela
Session A10
Territorial System and Cultural Heritage
Chair: Seyedem Fatemeh
Mostafavi Shirazi
8,30 - 9,00
Arts&Business: cultural institutions and artistic
market in the Italian history in support of cultural
tourism
Del Prete Rossella
9,00 - 9,30
Planning for local development through the
valorization of Cultural Heritage: the Master Plan
for the Stupinigi Royal Palace and Park (Nichelino,
Turin)
Clemente Massimo
Gilchriest Stuart
Oppido Stefania
Rigillo Marina
9,30 -10,00
Boosting the link between enterprises promotion
and heritage valorisation: towards an integrated
apporach to urban regeneration and tourism
development
Esposito Gabriella
Trillo Claudia
Bevilacqua Carmelina
Schultz Audrey
Developing Jewish heritage tourism in Spain
Krakover Shaul
Room 2
10,00 - 10,30
13
Parallel Session Programme: 14th September
Room 3
Session A11
Innovation Strategies and Organisation (2)
Chair: Alessandra Marasco
8,30 - 9,00
Cruise ports and cruise firms: the role of strategic
alliances and governance choices
Della Corte Valentina
Savastano Iris
9,00 - 9,30
Isomorphic processes, adverse selection and
rationalized myths in museum organizations'
management. Some empirical evidences
Nigro Claudio
Cortese Flora
La Forgia Mariella
Iannuzzi Enrica
A meta-analysis of case studies in tourism.
Highlights in the governance' s field
Presenza Angelo
Iocca Simone
Co-creating value in destination management
through sport mega events. The case of America's
Cup World Series Naples 2012
Risitano Marcello
Sorrentino Annarita
Quintano Michele
Session A12
Tourism Innovation and Competitiveness
Chair: Ige Pirnar
8,30 - 9,00
Tourism innovations and competitiveness in times
of crisis
Valls Josep-Francesc
Parera Antoni
Cypriano Pedro
9,00 - 9,30
Identifying the key competitiveness factors in the
Amalfi coast destination
Metallo Concetta
Pagliuca Maria Margherita
Rosciano Monica
Economic and social - environmental impact of
innovations on tourism
Bizzarri Carmen
Local tourism system in Sicily: a proposal for the
identification through spatial classification with the
constraints of contiguity
Fazio Enza
Notarstefano Giuseppe
9,30 - 10,00
10,00 - 10,30
Room 4
9,30 - 10,00
10,00 - 10,30
14
Parallel Session Programme: 14th September
Room 1
Session A13
Local Development
Chair:Carmen Bizzarri
14,00 - 14,30
Tourism, customer satisfaction and perspectives of
growth: an empirical analysis on Campania Region
Boccia Flavio
Sarno Virginia
Aquino Maria Antonietta
14,30 - 15,00
Expos legacies, cultural identity and
competitiveness of destinations
Simeon Maria Immacolata
Buonincontri Piera
15,00 - 15,30
Post-tourism and the emergent long tail: a new
model of competitiveness analysis of Touristic
Multilocal Eco-Systems
Pilotti Luciano
Apa Roberta
Tedeschi-Toschi Alessandra
15,30 - 16,00
Fortunato Anna
Local Tourism System: critical issues and
perspectives in the government of Italian territories Perano Mirko
Room 2
12
Session A14
Sustainability, Environmental Risk
and Security
Chair: Krakover Shaul
14,30 -15,00
A challenge of balancing conservation with
economic opportunities in National Parks
Lordkipanidze Maia
Krozer Yoram
Lovett Jon
Christensen-Redzepovic Elze
15,00 - 15,30
Tourism security and destination crisis
management
Rossi Carla
15
Parallel Session Programme: 14th September
Room 3
Session A15
Information and Communication Technology
for Innovation (2)
Chair: Luisa Errichiello
14,00 - 14,30
Smart Tourism Local Service Systems (S-TLSS) to
enhance territory reputation and competitiveness
Bassano Clara
Spohrer Jim
Piciocchi Paolo
Galvin Maureen
14,30 - 15,00
Web communication of tourist destinations and Ebranding of tourist destinations. Analysis of tourist
websites of the 27 Member States of the European
Community
Pencarelli Tonino
Cioppi Marco
Splendiani Simone
15,00 - 15,30
The evaluation of effects of blogs on the cruiser's
decision making process. An empirical analysis
Esposito De Falco Salvatore
Penco Lara
Remondino Marco
15,30 - 16,00
The role of virtual communities for the innovation
of the tourism service experience: the case of MSC
Friends
Marasco Alessandra
Micera Roberto
Session A16
Knowledge Management Processes
and Practices
Chair: Marcella De Martino
14,00 - 14,30
Characteristics of educational tourism in Japan:
focusing on agriculture
Ohe Yasuo
14,30 - 15,00
Inspire and nurture the human spirit. Knowledge
Management at Starbucks
Garcia Vazquez Cinta Concepcion
Moreno Dominguez Maria Jesus
15,00 - 15,30
Bringing meaning to tourism: the use of augmented Schalow Thomas Richard
reality to navigate foreign language environments
15,30 - 16,00
Is there management effectiveness in small valuebased tourist firms?
Room 4
16
Tomassini Lucia
Doctoral Workshop Programme
Thursday, 13th September
Room
Aula Magna
Chair: Jafar Jafari
14,00 - 14,30 Making tourism networks work: the role of
Moretti Anna, University Ca’ Foscari
organisations, associations and local government Discussant: Josep Valls
14,30 - 15,00 Social media and consumer behaviour in the
selection of destination
Lo Presti Olga, Leeds Metropolitan University
Discussant: Umberto Martini
15,00 - 15,30 Destination governance and the impacts on local
tourism planning. A mixed method study.
Iocca Simone, University G. D’Annunzio of ChietiPescara
Discussant: Michele Simoni
15,30 –16,00
Lordkipanidze Maia, Twente Center for Studies in
Technology and Sustainable Development - University
of Twente
Discussant: Immacolata Vellecco
Enhancing economic opportunities for protected
areas through the use of innovative
products/services for sustainable regional
development
Friday, 14th September
Room
Aula Magna
12
Chair: Pietro Genco
08,30 - 09,00 The nautical tourism sustainability in Sardinia: a
stakeholder segmentation
Palmas Francesca, University of Palermo
Discussant: Antonio Minguzzi
09,00 - 09,30 Travel 2.0.: an opportunity for hospitality
organizations and tourism destinations
Fabi Cristina, University of Teramo
Discussant: Alfonso Vargas - Sánchez
09,30 - 10,00 A study of the management effectiveness in
small value-based tourist firms
Tomassini Lucia, Leeds Metropolitan University,
Carnegie Faculty - Tourism
Discussant: Giuliano Mussati
10,00 - 10,30 Managing the value co-creation process in
tourism
Buonincontri Piera, University of Salerno
Discussant: Marina Novelli
17
Session Chairmen
Andrea Alivernini, Bank of Italy, A4 Room 4
Carmen Bizzarri, European University of Rome, A13 Room 1
Massimo Clemente, CNR - IRAT, A2 Room 2
Marcella De Martino, CNR - IRAT, A16 Room 4
Luisa Errichiello, CNR - IRAT, A15 Room 3
Pietro Genco, University of Genoa, Doctoral workshop, Plenary Session Aula Magna
Jafari Jafar, University of Wisconsin Stout, Doctoral workshop Aula Magna
Shaul Krakover, Ben-Gurion University of the Negev Beer Sheva, A14 Room 2
Luciana Lazzeretti, University of Florence, A3 Room 3
Alessandra Marasco, CNR - IRAT, A11
Room 3
Umberto Martini, University of Trento, Plenary Session Aula Magna
Roberto Micera, CNR - IRAT, A6 Room 2
Giovanna Morelli, University of Teramo, A9 Room 1
Alfonso Morvillo, CNR - IRAT, Special Session Aula Magna
Seyedem Fatemeh Mostafavi Shirazi, Jasmin Tours Cultural & Ecotour Operator, A10 Room 2
Yasuo Ohe, University of Chiba, A1
Room 1
Ige Pirnar, Yasar University, A12 Room 4
Angelo Presenza, University of Chieti-Pescara, A8 Room 4
Michele Quintano, University of Naples Parthenope, A5 Room 1
Francesco Schiavone, University of Naples Parthenope, A7 Room 3
Alfonso Vargas Sánchez, University of Huelva, Plenary Session Aula Magna
12
18
List of Participants
Afifi Galal; Sultan Qabos University, Oman; A6
Alivernini Andrea; Bank of Italy, Italy; A4 - A5
Andreu Rosario; University of Alicante, Spain; A1
Apa Roberta; University of Milan, Italy; A13
Aquino Maria Antonietta; University of Naples Parthenope, Italy; A13
Bassano Clara; University of Naples Parthenope, Italy; A15
Battaglini Elena; IRES, Italy; A1
Bevilacqua Carmelina; University Mediterranea of Reggio Calabria. Italy; A10
Bizzarri Carmen; European University of Rome, Italy; A12 - A13
Boccia Flavio; University of Naples Parthenope, Italy; A13
Bulut Cagri; Yasar University, Izmir, Turkey; A3
Buonincontri Piera; CNR - IRAT, Italy; A8 Doctoral workshop Sept.14th - A13
Caltagirone Fiorella; University of Palermo, Italy; A8
Casalegno Cecilia; University of Turin, Italy; A4
Christensen-Redzepovic Elze; University of Twente, Enschede, Netherlands; A14
Church Andrew; University of Brighton, UK; Plenary Session Sept.14th
Cioppi Marco; University of Urbino Carlo Bo, Italy; A15
Claver Enrique; University of Alicante, Spain; A1
Clemente Massimo; CNR - IRAT, Italy; A2 - A10
Cortese Flora; University of Foggia, Italy; A11
Cresta Angela; University of Sannio, Italy; A6
Cypriano Pedro; University of Alicante, Spain; A12
Del Chiappa Giacomo; University of Sassari, Italy; A3
Del Guadio Giovanna; University of Naples Federico II, Italy; A3
Del Prete Rossella; University of Sannio, Italy; A10
Della Corte Valentina; University of Naples Federico II, Italy; A3 A11
De Martino Marcella; CNR - IRAT, Italy; A16
Di Vaio Assunta; University of Naples Parthenope, Italy; A3
D'Ignazio Alessio; Bank of Italy, Italy; A5
Eris Engin Deniz; Dokuz Eylul University, Izmir, Turkey; A3
Errichiello Luisa; CNR - IRAT, Italy; A15
Esposito De Falco Salvatore; University of Rome Sapienza, Italy; A15
Esposito Gabriella; CNR - IRAT, Italy; A10
Fabi Cristina; University of Teramo; Doctoral workshop Sept.14th
Fazio Enza; University of Palermo, Italy; A12
Ferrara Gennaro; University of Naples Parthenope, Italy; Opening Address
Ferrara Graziella; Suor Orsola Benincasa University of Naples, Italy; A5
Ferretti Marco; University of Naples Parthenope, Italy; A8
Forte Alberto; University of Brighton, UK; A9
Fortunato Anna; University of Salerno, Italy; A13
Galvin Maureen; University of Salerno, Italy; A15
Garcia Vazquez Cinta Concepcion; University of Huelva, Spain; A16
Garriga Anna; University of Girona, Spain; A5
Genco Pietro; University of Genova, Italy; Plenary Session Sept.13rd - Doctoral workshop Sept.14th
Gilchriest Stuart; EUASIA Limited, Hong Kong, China; A10
Go M. Frank; Rotterdam School of Management, Netherlands; A8
Greco Ilaria; University of Sannio, Italy; A6
19
List of Participants
Iannuzzi Enrica; University of Foggia, Italy; A11
Iocca Simone; University Gabriele d'Annunzio of Chieti - Pescara, Italy; Doctoral workshop Sept.13rd - A11
Jafari Jafar; University of Wisconsin Stout, USA; Plenary Session Sept.13rd - Doctoral workshop Sept.13rd
Kapiki Soultana Tania; Alexander Technological Educational Institute of Thessaloniki, Greece; A3
Kepher- Gona Judy; Basecamp Foundation, Kenya; Plenary Session Sept.14th
Krakover Shaul; Ben-Gurion University of the Negev Beer Sheva, Israel; A10 - A14
Krozer Yoram; University of Twente, Enschede, Netherlands; A14
La Foresta Daniela; University of Naples Federico II; A6
La Forgia Mariella; University of Foggia, Italy; A11
Lazzeretti Luciana; University of Florence, Italy; Special Session Sept.13rd - A3
Lo Presti Olga; CNR - IRAT, Italy; Doctoral workshop Sept.13rd - A8
Lordkipanidze Maia; University of Twente, Enschede, Netherlands; Doctoral workshop Sept.13rd - A14
Lovett Jon; University of Twente, Enschede, Netherlands; A14
Marasco Alessandra; CNR - IRAT, Italy; A11 - A15
Marino Vittoria; University of Salerno, Italy; A7
Martini Umberto; University of Trento, Italy; Doctoral workshop Sept.13rd - Plenary Session Sept.14th
Martone Assunta; CNR - IRAT, Italy; A9
Mastronardi Luigi; University of Molise, Italy; A1
Messerli Hannah; The World Bank Group; Plenary Session Sept.13rd
Metallo Concetta; University of Naples Parthenope, Italy; A12
Micera Roberto; CNR - IRAT, Italy; A6 - A15
Migliardi Andrea; Bank of Italy, Italy; A5
Minguzzi Antonio; University of Molise, Italy; Special Session Sept.13rd - A2 - Doctoral workshop Sept.14th
Montera Raffaella; University of Salerno, Italy; A7
Morelli Giovanna; University of Teramo, Italy; A9
Moreno Dominguez Maria Jesus; University of Huelva, Spain; A16
Moretti Anna; University Ca' Foscari of Venice, Italy; Doctoral workshop Sept.13rd
Morvillo Alfonso; CNR - IRAT, Italy; Special Session Sept.13rd
Mostafavi Shirazi Seyedem Fatemeh; Jasmin Tours Cultural & Ecotour Operator, Iran; A5 - A10
Mussati Giuliano Vittorio; IULM University, Italy; A1 - Doctoral workshop Sept.14th
Negm Maged; Helwan University, Cairo, Egypt; A6
Nicolais Luigi; CNR, Italy; Opening Address
Nigro Claudio; University of Foggia, Italy; A11
Notarstefano Giuseppe; University of Palermo, Italy; A12
Novelli Marina; University of Brighton, UK; Opening Address - Doctoral workshop Sept.14th
Ohe Yasuo; University of Chiba, Japan; A1 - A16
Oppido Stefania; CNR - IRAT, Italy; A10
Pagliuca Maria Margherita, University of Naples Parthenope, Italy; A12
Palmas Francesca; University of Palermo, Italy; Doctoral workshop Sept.14th
Papaluca Ornella; University of Naples Federico II, Italy; A7
Parera Antoni; ESADE University Ramón Llull, Spain; A12
Pazzagli Rossano; University of Molise, Italy; A7
Pedrana Margherita; European University of Rome, Italy; A1
Pencarelli Tonino; University of Urbino Carlo Bo, Italy; A15
Penco Lara; University of Genoa, Italy; A15
Pennella Gabriella; CNR - IRAT, Italy; A2 - A9
Perano Mirko; University of Salerno, Italy; A13
Pereira Antonio José; University of Algarve, Portugal; A4
Piciocchi Paolo; University of Salerno, Italy; A15
Pilotti Luciano; University of Milan, Italy; A13
Quer Diego; University of Alicante, Spain; A1
20
List of Participants
Quintano Claudio; University of Naples Parthenope, Italy; Opening Address
Quintano Michele; University of Naples Parthenope, Italy; A5 - A11
Remondino Marco; University of Turin, Italy; A15
Rigillo Marina; University of Naples Federico II, Italy; A10
Risitano Marcello; University of Naples Parthenope, Italy; A11
Rosciano Monica; University of Naples Parthenope, Italy; A12
Rossi Carla; University of Basilicata, Italy; A14
Ruggieri Giovanni; University of Palermo, Italy; Special Session Sept.13rd
Saló Albert ; ESADE University Ramón Llull, Spain; A5
Sarno Virginia; University of Naples Parthenope, Italy; A13
Savastano Iris; University of Naples Federico II, Italy; A3 - A11
Schalow Thomas Richard; University of Marketing and Distribution Sciences, Kobe, Japan; A16
Schiavone Francesco; University of Naples Parthenope, Italy; A7
Schultz Audrey; University of Salford, UK; A10
Sciarelli Mauro; University of Naples Federico II, Italy; A7
Scilla Angela; University of Turin, Italy; A2
Seifi Amir; School of Architecture of Grenoble, France; A1
Sepe Marichela; CNR - IRAT, Italy; A2 - A9
Shafiezadeh Nomandan Esrafil; Antonio de Nebrija University; A5
Simeon Maria Immacolata; CNR - IRAT, Italy; A13
Simoni Michele; University of Naples Parthenope, Italy; Doctoral workshop Sept.13rd
Solima Ludovico; Second University of Naples, Italy; A2
Sorrentino Annarita; University of Naples Parthenope, Italy; A11
Splendiani Simone; University of Perugia, Italy; A15
Spohrer Jim; IBM Almaden Research Center, USA; A15
Tani Mario; University of Naples Federico II, Italy; A7
Tardivo Giuseppe; University of Turin, Italy; A2
Tedeschi-Toschi Alessandra; University of Milan, Italy; A13
Teixidor Anna; University of Girona, Spain; A5
Tomassini Lucia; Leeds Metropolitan University. UK; Doctoral workshop Sept.14th - A16
Trillo Claudia; University of Salford, UK; A10
Trunfio Mariapina; University of Naples Parthenope, Italy; A8
Ugolini Elena; MIUR, Italy; Plenary Session Sept.13rd
Valls Josep-Francesco; ESADE University Ramón Llull, Spain; Doctoral workshop Sept.13rd - A12
Vargas Sanchez Alfonso; University of Huelva, Spain; Opening Address - Plenary Session
Sept.13rd - A4 - Doctoral workshop Sept.14th
Varriale Luisa; University of Naples Parthenope, Italy; A3
Vellecco Immacolata; CNR - IRAT, Italy; Doctoral workshop Sept.13rd
Viassone Milena; University of Turin, Italy; A4
Viegas Carrusca Cidalia; University of Algarve, Portugal; A2
Vila Mar; ESADE University Ramón Llull, Spain; A5
Zifaro Maria; University of Pisa, Italy; A4
Zilli Ilaria; University of Molise, Italy; A7 - A9
21
Conference Dinner
Thursday, 13th September 2012
20.15 The conference participants will have a nice dinner at Bagno Elena a typical
Neapolitan restaurant on the sea where it will be possible to taste typical Neapolitan
food in an informal and friendly environment.
Address
Bagno Elena
Via Posillipo 14 - Napoli
Tel. + 39 081 5755058
22
Visit Naples
Via Francesco Caracciolo
Museo di Capodimonte
Capri, Faraglioni
23
Visit Naples
The Cave of the Sibyl
Maschio Angioino Castle
TheCloister Of Saint Chiara
24
Mobility
Azienda Napoletana Mobilità: www.anm.it
Metronapoli: www.metro.na.it
S.E.P.S.A.: www.sepsa.it
Circumvesuviana di Napoli: www.vesuviana.it
Aeroporto internazionale di Napoli: www.gesac.it
Compagnia Trasporti Pubblici di Napoli: www.ctpn.it
Ferrovie dello Stato: www.trenitalia.it
25
Organising Committee
Marina d’Antonio, CNR - IRAT, Italy
Daniela de Gregorio, CNR - IRAT, Italy
Salvatore Esposito De Falco, University of Rome - Sapienza, Italy
Elena García de Soto, University of Huelva, Spain
Antonio Marino, CNR - IRAT, Italy
Roberto Micera, CNR - IRAT, Italy
Antonio Minguzzi, University of Molise, Italy
Marina Novelli, CENTOPS - University of Brighton, UK
Mirko Perano, University of Salerno, Italy
Angela Petrillo , CNR - IRAT, Italy
Michele Quintano, University of Naples Parthenope, Italy
Tiziana Volpe, CNR - IRAT, Italy
26
CNR - IRAT
Institute for Service Industry Research
National Research Council
Via M. Schipa 91
80122 Naples
Italy
Http://www.irat.cnr.it/ET TourismConference2012/index.html
Conference Secretariat & Contacts
Valeria Catanese
CNR - IRAT
Via Michelangelo Schipa, 91 - 80122 Naples (Italy)
Ph: (+39) 0812470959 - Fax: (+39) 0817618265
[email protected]